Pure Enrichment® PureRelief™ XL Heating Pad - LCD Controller with 6 InstaHeat Settings for Cramps, Back, Neck, & Shoulder Pain Relief, Moist Heat Option, Machine Washable, 12 x 24 Storage Bag (Gray)

We purchased pure enrichment XL Plush Heating Pad size 12” x 24” in May 2023. I opened the box, plugged it in, turned it on high & felt the soothing heat over both my shoulders. The grey pad really is plush & soft, unlike another brand we ended up returning. A red light signals the heat is turned on (the other brand did not have this OR different heat settings). This XL pad (12” x 24”) has 6 settings; 1 = Warm to 6 = high. I like that the pad turns off automatically after two hours OR an option for continuous use can be selected. I am very satisfied with this purchase and highly recommend it.

Loved this heating pad. Cover is super soft and provided even warming. I I gave it four stars instead of five because a year and three months after I bought it something to go wrong with the electrical, but I do have to say that the customer service and warranty made me give this a positive review. This was truly a no hassle replacement.

Bought in early March, 2023 and needed it for a newly sore lower back. It was wonderful until it displayed an F letter and ceased to function. 3 months from purchase date? Unacceptable. I was contacted by CUSTOMER SERVICE. My non-functioning heating pad issue was explained and several possible solutions were proposed, but none worked. Within 3 days of this conversation, a new replacement pad was delivered! This is the MOST AMAZING COMPANY SUPPORT...Ive ever experienced. Yes, Im 74 years young and very impressed. Would buy again.

I originally bought this is 2019 I believe. It’s basically been a necessity!! I love the XL size and the 6 settings. If I’m not using it on my lower back before bed, I use it on my ottoman when getting ready for the day. My little dog always tries stealing it lol. In 2021 (i think) it started being faulty but I reached out to the company and they resolved it for me right away. I’ve been very happy with this purchase as well as the customer service. Would recommend 1000%.

Five stars! It heats up very fast and maintains a high heat. I love the size of the heating pad and the length of the cord. I can sit on my couch or bed without having to mess with trying to plug it in where it can reach. One of my favorite things about it is the auto-shut off feature. It turns off automatically after two hours of continuous use. But it can be turned off if you like it on longer! Great product, very comfortable and not too heavy! 10/10!

I’ve tried a few different heating pads and this is the first one comparable to my 35 year old one, because you know, nothing is made to last anymore, not like the stuff used to be made.

Love the heat pad. It failed. I was sad. I emailed the pure enrichment folks. With just two emails, I had a new heat pad on its way. Got it the next day. A whole lot of other companies should take note of how PE treats their customers. Now I need to think about where else I could use a heat pad and order another!

My XL heating pad (I have 2 of them) checks all the right boxes. Its a great size for flexible use and is very soft and comfortable. I can adjust the heat level from 1-6 according to my needs. The controller allows me to set the heat to stay on or cut off after a limited period of time. An indicator light shows the pad is on and the easy to read screen shows the heat level. I did have an issue recently with one of my pads failing and I got an F flashing on the screen. These pads have a 5 year warranty and all it took was a phone call and reply to the email they sent me to have them send me a replacement pad. Great customer service!

I have ordered a second of these heating pads because I have enjoyed the first one so much! They are perfect for when I am at home and need some relief for my back. The pad is large enough to hit the entire affected area and the cover does not look dingy and dirty like so many covers tend to look.The cord is long enough that I can use the pad without being right on top of an outlet or extension cord. The control dial is very useful to me. I think there are 10 levels of height and I can decide to keep it on constant or set a 2 hour time. I use the time all the time, especially when I am using this heating pad and there is a possibility that I might fall asleep while using it. Over all, I really enjoy this product; I would, and have, bought it again.

This is my third purchase of an Pure Enrichment® PureRelief™ XL Heating Pad. I had one for 10 years and used it very often - it finally died. I had no hesitation in buying a replacement. I was home for Xmas and saw the awful/cheap/hardly had any heat output heating pad that my mother was using, I promptly ordered one for her and threw hers in the trash. This pad is efficient, quite plush, and has long cord. You will not be sorry for this purchase.