Facebook Portal Plus - Smart Video Calling 15.6” Touch Screen Display with Alexa - Black

The device functionality is actually pretty cool, when it works. But be prepared - it’s terrible in a mid-range WiFi area. You basically need it to sit right next to your router, which limits where you can actually use it. We placed ours in our kitchen, only one room away from our office where the router is, and all day long kept hearing pulsing sounds from the Portal as it disconnected and reconnected to the network. At first, Portal’s customer service was responsive and helpful, until I sent them a video of the problem and they handed me to one of the “technical experts” who basically repeated the same troubleshooting process as their frontline staff. Subpar product with subpar customer service. Wouldn’t buy again.

First off, it deserves more stars if ALL you need is to call (whatsApp) another person. Kids or parents. If you are looking for a device for your home office - stay away. Pros: - looks great. Good quality screen (rotates) and a camera - connects to Bluetooth devices (e.g. keyboard, mouse, etc.) - easy to use Cons: - no 3rd party voice or video calls supported. No jabber, no Alexa calls, no skype, no sip, no google. Nothing. - device recognized by a phone as a bluetooth speaker. You cant use it as a speakerphone with you cell. - you cant call a regular phone number (even with a fee). - it doesnt support Webex meetings. Helpdesk says that theyre working on it, but no ETA. Webex (via website) does not recognize microphone / speaker, or camera. No MS Teams support, no google meet. - do you want to use it as a photo frame? Only with your facebook photos. - very few applications. 10? Useful? 2-3 max. - no email client, no calendar. Yes, you can open outlook 365 or gmail in a web browser but this is not the case. - Alexa on this device is handicapped. Most of commonly used functions not supported. - Although it is an android device, you cannot install apps from the play store. Actually you can - but you cant access them after the installation. This is the first time I decided to return an electronic device. I am done with it 3 hours after unboxing. Ugh.

This system has already broken twice. Yes portal customer service replaced it, but same thing keeps on happening. The frame picture feature is worthless, no matter how many pictures you upload it always shows the same ones. I wish I would have realized before I purchased it. Tons of people complaining of the same problem all over the internet. On spotify there is no option to write down the song or artist you are looking for which makes it super inconvenient.

I got this primarily for video calling family members due to its easy to use interface and smart camera feature. It did its primary job very well. In addition to video calling, we also use it to watch cooking videos in the kitchen and listening to music while cooking and washing dishes. The 15.6 screen is good quality. Overall, happy with my purchase.

Works really well for chatting with parents and friends that are far away (esp. during a pandemic it turns out). Auto tracking works well, audio is good during video chats. Using it for listening to music is adequate. Definitely wouldnt consider sound quality for music amazing but is pretty good.

The video on zoom is great, but there is not an option to share screen when using zoom.

This Facebook Portal Plus system was introduced to my wife by my eldest son. Soon after this we bought the system and have been using this almost daily. We have 3 grandkids and they all love to call us for us to tell them stories almost every day. Later my daughter had her own portal so now our grandkids and we alternately tell stories almost every day. This has excellent Alexa and Portal voice commands features. We read our emails and surf the internet using voice commands. The screen is big enough for watching movies on demand.

I love the way the camera follows you around. I bought one for my daughter also, and she can carry on a conversation while preparing her dinner. Its almost like being in the same room with her. The picture quality is great. I also like that I can have it show me the news if I miss it on television.

I bought this product, because I would like to be near to my family. The product serves its purpose. In my opinion, it has good speakers, microphone and screen quality, but the apps are very limited and the interface could be better. I’ve been using over two months and no technical issues show up until now. Hope they try to improve this product software, because I believe that it has potential to be a great product.

This product was easy to program. If I got stuck on an item, customer service was very helpful to resolve