Microsoft Surface Laptop 4 15” Touch-Screen – Intel Core i7 - 32GB - 1TB Solid State Drive - Matte Black

Be careful with amazon on this one. Nowhere did the description call out refurbished. When I got it I already lost 6 mo the of warranty then I noticed on the back there was a sticker stating congrats for giving this item a second try.

I hardly ever wrote negative reviews, but Id give this zero stars, if I could. I bought the Surface Laptop 4 from Amazon in March 2022. It worked fine for a while (although battery life was terrible from the start). Then it started having all kinds of problems that have made it unusable. Even after a complete reinstall of Windows 10 and resetting both Pin and p-word, it wont recognize either to sign in. To make matters worse, when I reinstalled the OS from the local drive, it replaced Windows 10 Pro with Windows 10 Home. And Microsoft wanted to charge me to reinstall software I had previously paid for. Im kicking myself for switching to this thing after many years of buying reliable Lenovo ThinkPads. Im so displeased with Microsoft at this point that I will likely switch to Apple, something I never thought Id do.

After a month everything seems to be working great

Great computer! Super fast and easy to navigate.

Unparalleled feeling trackpad and keyboard for a windows device. It is the closest thing to a Mac running windows. If you are looking for the best feeling keyboard and trackpad, this is it. Beautiful screen although it is quite reflective.

Excelente laptop para uso diario en ofimática, muy

I have owned this laptop for three months with very light usage. About two weeks ago the battery life became shorter and shorter. Now if its not plugged in all the time the battery goes from 100% to 0 just sitting there, not being used, in other words turned off. WTF! Before this started happening when it was plugged in charging it would become seriously hot just sitting on the table top. All that being said, this laptop that I spent over $1000.00 on will be going back to Best Buy. Very disappointed.

Everything about this laptop is great so far. Havent faced any slowness or system hang. Updates are regular and quick.

Purchased as a replacement for old Surface with a broken screen. I could be wrong, but it was hard to find a Surface Laptop 4 on short notice and this one seems to have fit the bill.

I believe this company intentionally sold me a defective product and are now telling me to go through Microsoft for a refurbished laptop. Unacceptable!! This laptop only lasted 3 months!!