HP 15-dy1036nr 10th Gen Intel Core i5-1035G1, 15.6-Inch FHD Laptop, Natural Silver

No arranca el sistema operativo

I mostly use a laptop for personal use, but at certain times of the year its also my home office. This model is excellent. Easy transition from another brand to this one.

Nice computer

Computer for wife. Difficult to set up. Glitch in setup software. Finally took it to my computer tech. Glad i did it though works ok now. Tech said glitch in software setup.

Really good basic laptop. Gets the job done. The camera quality isnt awesome but thats pretty typical of of built-in cameras.

Unreliable for hours of use for college student. Crashes consistently with Zoom and multi media sites.

I ordered a HP 15-1036, what they sent me was a HP 15 -1059MS. Which I guess was an upgrade being that I had more ram and a touchscreen. More ram was great, and I guess the touchscreen was good too but being that I’m clumsy I would tend to touch the screen while using this keyboard which would mess things up, Which is no big deal being that’s not HP’s fault. I had had the computer only for five months when it went belly up and stop working. I had a bios update recently but the computer just stopped working. The Caplock LED kept flashing a code, three long flashes and too short. I called phone support, and honestly they were great but they were not able to resolve my problems. The phone support suspect that my issues might have been Bios related. So I was forced to send it in for warranty work. Now I have to wait 2 to 3 months for turnaround time, which is frustrating because I recently had a stroke and I depended on the computer for paying bills and ordering meds. I also depending on that machine for music and entertainment being that I was forced to retire. Anyways it’s frustrating to be without my computer. I must say however that the screen and the picture on the screen was superior to anything I’ve ever owned. I really enjoyed the computer but I’m not happy that it went belly up after only five months I don’t know if it was Microsoft for faulty bios, or equipment failure on HP end. I expected much more out of HP honestly and I’m very frustrated.

Arrived with a virus on the computer. Ransomware came up when I first connected it to the wifi

I have to admit I got this over a year ago actually one year and 45 days. Was doing perfect had no issues and I was extremely happy with the product. The only issue after one year warranty ran out 45 days later the complete system crashed and cannot be fixed. By no one!. If I wanted to go ahead and get it fixed per the HP customer support technology they would have to replace the hard drive and everything else which would cost more than what the actual computer cost me. So let me just say this if you want to computer spend that kind of money for one year only this is the perfect computer you get if you want anything after a year and get another brand get another computer this is ridiculous. One year 45 days exactly

At first, everything worked perfectly! I thought it was a GREAT value for the money. Fast forward 5 months later, the network adapter malfunctioned for no apparent reason, conveniently after the software warranty expired (3 months). Thankfully I purchased the warranty option with asurion but there is still an out of pocket cost which doesnt make me happy AT ALL (since the laptop is basically brand new), plus getting it repaired is such a hassle.