Alienware Aurora R14 Liquid Cooled Gaming Desktop - AMD Ryzen 9 5900, 32GB 3466MHz RAM, 1TB SDD + 2TB HDD, NVIDIA GeForce RTX 3080 10GB GDDR6X Graphics, VR Ready, USB-C, Windows 11 Home – Black

I have had this PC for four days now and it sits here with the “Blue screen of death” on the screen. A very long sad story, but I will greatly condense. Day one - I followed on screen prompts including doing a system restore where I had to reload all programs. Day two - After about an hour on phone with Amazon tech support, which elevated all the way up to “Check to be sure the USB cables are plugged in”, I was actually connected to a Dell Alienware Aurora Tech who stated that they were well aware of my problem and he knew how to fix it. After several hours of remote access and upgrades, he went away and the Blue Screen came back. Day three - Dell service tech would not respond to my email asking for help. I called the extended warranty group, and after reading him the actual details of the warranty, he connected me to another tech. After several hours of remote access, he went away and the Blue Screen came back. Day four - I email both techs and get no response. I called warranty company and this time the contact person did not want to help me beyond telling me to send it back. After I read the warranty to him two or three times, he transferred me to a medical facility. I called Amazon and asked that a replacement be sent and I would verify it worked before returning the first PC. Delivery is one week. Nothing takes Amazon a week. Tonight I finally get a reply from Dell tech wanting to know what day and time would be good to work on the PC. I replied that I had asked Amazon for a replacement. The extended warranty may be a good thing, but all the help it says they will extend during installation is mostly words on a piece of paper. I will update this review when something happens. I have purchased several Dell computers, never having this much trouble. UPDATE: I received the replacement R14 per Amazon’s promise date. I loaded the same programs I had loaded on the faulty R14 and it has been running over the weekend as a new Dell should.

Not sure what the deal was, but this PC had a corrupted Windows installation right off the bat. It would give blue screen after blue screen when attempting to boot into Windows. Fortunately, I was able to factory reset the Windows installation via the Alienware image in OS recovery. After that, everything has been working wonderfully. Hell of a deal on Prime Day, too; about $1k off the usual list price.

I think its very important to first say that since addressing the issues the PC has been an absolute dream outside of some crackling from certain Audio Interfaces. Dell should really focus on the first impressions when building/working on these PCs as mine almost drove me to return it immediately. On first startup, the PC lagged, stuttered and bluescreened multiple times. It was absolutely terrifying considering the almost $2,500 price-point. Although after uninstalling all of the bloatware that comes preinstalled with Windows 11 and these Alienware PCs, as well as updating the BIOs. I have yet to experience any of these problems again. But if someone with less tech knowledge were to buy this, in my opinion: DONT. It takes too much extra work to get it to run well, too much fine tuning. If you do have more experience, Id recommend just building one yourself because the experience that I had to go through to just get it to run right was just as much effort as building a PC yourself.

This is my first PC date playing on consoles all of my life. My most recent console was the XBOX series X. This PC makes the series X look like an Atari. I mostly play COD Warzone and with this PC my k/d and gameplay has improved extremely. I’m winning fights I would have easily lost on the series X. Get it. You won’t regret it. It’s easy to set up and the command center makes over clocking a breeze.

Really nice gaming PC for my son. He says it plays all the new high powered games out there today

Overall great PC. Dont really notice the fans. My only issue is Ive had it about six months and the liquid cooler just went out. On the other hand, support has been great. They couldnt find the right cooler for my unit so I have to send the whole unit back which is a little bit of a pain, but the customer service has been great. Would definitely recommend to anybody!!

this could have been a couple hundred dollars cheaper

Ive had issues with this machine in terms of performance ever since I got it. Not only was the memory severely underclocked by default, I constantly get performance lag when I alt+tab between a game and a window. What is worse is that it will randomly crash my computer. I will click into a game window and everything freezes then shows red, blue, and green pixels leading to a blue screen crash. After contacting Dell Support the last time, the issue has only gotten worse. Maybe I just got bad parts but I cannot recommend buying this PC.

It was better than expected. I use it for gaming.

The PC is good. Windows 11 Home is crap, and it should come with professional or workstation model. And, the PC keep making the click/switch noise after every few minutes even if youre not working.