Sub-Zero Air Purification Cartridge-7042798

This is one of those products when you need it, you buy it. It is overpriced but necessary

I wish this filter did not have mercury, and that the price was lower. It works but is very expensive.

This seller failed all basic requirements as a business owner. (1) Badly damaged item still shipped out without inspecting. (2) Failed business ethics. (3) Poor first impression. (4) No consideration. (5) Ship out a dangerous item that contains multiple tiny pieces of glass all over the item. (6) Try to kill customers by having tiny pieces of glass all over the item that can be inhaled into your lungs can cause lung damage. (7) Endanger to kids if touche it. (8) No consideration Why even Amazon allow this business to function in this environment.

Ordered twice. Both times product arrived broken, covered in tiny pieces of glass.

It does not work, I need the original filter this one looked dusty as the light kept blinking

Works as indicated. I’d reorder this product again next time.

Subzero computer is telling me this filter is nearly discharged, ie… i was sent a used filter.

Filter was dirty with some fine grit, and there was a rattling sound from inside the filter. Small clear plastic pieces were falling out. This is garbage.

Because of the negative reviews of the filter we decided to order directly from Sub-Zero. When we opened the package we were disappointed. There was grit all over the filter and you could hear noise when the filter was moved, suggesting broken parts inside. It really looked like someone had returned it after laying in the gutter. When we called Sub-Zero to return it, the helpful customer service representative told us that (1) the dirt was simply production dust which we should be able to simply wipe off; and (2) there were balls inside the filter so it should make noise when moved. She added that she took at least two calls a day on this very issue and mentioned that the packaging left a lot to be desired. The dirt did come right off and, once installed, the filter seems to be working fine.

The item arrived on time but it was damaged, probably due to the poor packaging. When I opened the box, tiny shards of glass were falling out of the cartridge. I read a lot of product reviews before ordering it. I clearly understood that if you gently shake the cartridge, its normal to hear a (broken) rattling sound. I can’t believe tiny pieces of glass falling out into your hands is normal. I don’t think the product itself was inferior, but the packaging was definately inadequate, allowing damage to occur.