2018 Dell XPS 9570 Laptop, 15.6 UHD (3840 x 2160) InfinityEdge Touch Display, 8th Gen Intel Core i7-8750H, 32GB RAM, 1TB SSD, GeForce GTX 1050Ti, Fingerprint Reader, Windows 10 Home, Silver
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Justin
> 24 hourI finally caved and spent almost $2000 on this laptop. I’ve been using Blender lately, and my old laptop couldn’t handle it. When it runs, it runs great! Super fast rendering. Clear screen with vibrant colors. I love it. What I don’t love is what’s in the attached picture. I have no idea what that is or how to make it go away except rebooting and losing my work. This laptop also gets VERY hot, as well as the charging dock. To the point that I can’t leave it plugged in unless I’m with it because I’m worried it might burn my house down. If somebody could tell me what that glitching is, I’d really appreciate it.
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Dissatisfied customer
> 24 hourWORST EXPERIENCE EVER. I SHOULD HAVE LISTENED TO EVERYONE WHO TOLD ME TO BUY AN HP. THIS COMPUTER OUT OF THE BOX WAS SLOW AND FELT LIKE IT WAS INFECTED WITH A VIRUS. I HAVE BEEN IN INFORMATION TECHNOLOGY MY WHOLE LIFE SO I CAN INTELLIGENTLY GIVE DELL AN F- DELL SUPPORT WAS HORRIBLE. SAID I NEEDED TO BUY A SOFTWARE WARRANTY FOR A BRAND NEW COMPUTER. DO-NOT-BUY-THIS COMPUTER!!!!!!!! I GUESS I AM OFF THE PC GEEKS AT BEST BUY TO GET MY BRAND. EW LAPTOP FIXED. THANKS DELL.
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Travis Durham
> 24 hourThe hardware is among the best available and the build quality is amazing. Thats the nice things. The frustrations have been firmware / driver support. Dell has add on drivers for audio, power management, wireless, etc. Many of their competitors due the same, but I havent been able to use windows default drivers to supplant them and the crash rate for some of them is outstanding. Pair that with bi-monthly firmware updates that I suspect are the cause of many bugs (machine has been failing to resume from sleep off and on for over 3 months) and you basically ruin the pros. Previously I had a 16 GB memory rig that caused me to kill and load VMs constantly. More cores + memory should have been a significant time savings, but instead all of the time saved and then some has been spent with Dell support or trying to troubleshoot machines myself. If the end user is not tech savvy, I would expect these frustrations to be compounded several times over.
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Brian Johnston
> 24 hourProbably the best laptop Ive ever owned. Came exactly as described, with Windows 10 Pro. This machine is solid, super fast, amazing screen, and its a work horse. My one complaint is the camera, its in a horrible location. People are either looking up your nose, or watching your fingers type. For me, I dont use the camera, so it is a non-issue. I would highly recommend this machine for editing video and designing graphics.
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Louis Richner
> 24 hourWhat can I say... This is my first product review on Amazon. I purchased the XPS 9570 back in 2018, so Ive had almost 3 years of use. The same day I got my new laptop, the screen stopped working. I went through the headache of clearing out all personal information and resetting passwords, so that I can send it in for repair. When the laptop first arrived, these were the issues: - Screen wont turn on - Very loud fans - Trackpad double clicks on single press - Extremely slow USB-C performance - Extremely slow internal SSD performance - Poor battery life - Battery drains while sleeping Sent the laptop for repair and got it back. Nothing got really fixed except for the poor SSD and USB-C performance, because guess what.... after a couple days of use, THE SCREEN DIDNT TURN ON AGAIN! At that point, I had lost trust in Dell and this extremely expensive laptop that I was supposed to use for work. I paid $2,500 and ALL excitement for a brand new machine (that was supposed to replace my MacBook Pro) was gone. I sent it for repair a second time and the screen finally worked when it came back, but the trackpad was still an issue and the colors on the screen looked off compared to when I first got it. Frustrations aside, I decided to live with it. Fast-forward a few years, I was able to use this laptop for work. I got to a point where I began trusting it a little more, but still felt I didnt get anywhere near my moneys worth. Today, ladies and gentlemen, Feb. 28, 2021, almost 3 years since purchased, Ive had my last straw.... My screen died YET AGAIN! I had a HUGE livestream gig yesterday. Can you imagine if my laptop screen suddenly decided to stop working?! Its sad to say, but Dell used to be a brand I looked up to and now I can confirm they are the worst. Dont buy Dell if you want reliability and a great product.
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Really want to love this computer
> 24 hourI’m not leaving a full review, because I can’t unlock the XPS’s capabilities. I can not download the programs I need due to the WiFi chip. From previous reviews, I knew this was an issue before I bought it and I kinda thought Dell would correct the issue for PR reasons. So, as others have done, i’ve ordered the Intel chip to replace the Killer chip. I really was hoping I wouldn’t have this problem because it’s supposed to be an awesome computer. I also don’t want to wait on Dell for the easy fix.
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Dad
> 24 hourNice laptop. Very fast. However, you can not use a USB or Thunderbolt Dock or hub to connect a mouse or keyboard. The 9570 only has two USB ports. So if you are docking it or using it for presentation purposes at a client, you will not have any free ports for thumb drives, etc..
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W. K.
> 24 hourThe computer itself and its internals works. V Good 4k monitor. However it is totally unusable without a separate mouse and keyboard and if I have access to those I will use my gaming PC with its twin 27 4K Dell monitors. The keyboard and trackpad are simply unusable. Nontravel on the keys and thentrackpadsimplyn doesnt work. It took meb10 minutesntontgryahdntypenthisnsentence. If this is what you want your emails to look like buy this computer.
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hend
> 24 hourJammed, stuck not working properly
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Pearline Adams DDS
> 24 hourIt worked well and I loved it for 3 months and then out of nowhere it started crashing with hard drive not installed errors. Also constantly deadlocked/completely froze when trying to fix, requiring it to be forced to shutdown by holding the power. Eventually, I could not restart it and it gave light signals indicating a problem with the CPU. Complete waste of money. The price for the hardware was the selling point, but it was too good to be true.