Schluter-DITRA-HEAT-E-K Heating Cables 120 V - DHE HK 32

If you’re considering putting under floor heating in your next bathroom or kitchen remodel This is the best product out there . My customers and I are very impressed

Gave one star only because zero is not available. Followed the installation instructions to a tee. Performed and documented all required electrical tests. When I submitted the warranty registration to Schluter Systems I was informed that the WARRANTY WAS VOID because Amazon was an UNAUTHORIZED ONLINE DEALER. This is huge because if there is a manufacturing defect the only solution is to rip up the floor and start over. I had conversations with several people within the company. A district rep gave several reasons (excuses) for not validating the warranty, which I paraphrase, then debunk: Excuse #1 – “Some technical expertise is required to install the product. Authorized dealers are needed to provide technical support”. Debunk #1 – Home Depot is an authorized dealer for Schluter products. Ditraheat products are non-stock items at my local HD store so it’s unlikely the local help can provide meaningful support. You can also purchase Ditraheat products from Home Depot’s online store. How does technical support differ whether I press “Place Order” from Home Depot or Amazon? Excuse #2 – “It costs money to maintain Schluter’s support network” Debunk #2 – This isn’t a case of counterfeit products being sold. The genuine merchandise was sold by Schluter Systems to authorized dealers, who in turn sold to dealers such as Amazon. Schluter Systems received the same compensation regardless of whom it was purchased from. Schluter Systems manufactured this product and was properly compensated. Provided it was installed properly, they should STAND BEHIND THEIR PRODUCT, PERIOD. Shame on Schluter for hiding behind lame excuses and Amazon for selling a product they likely know is poorly supported. The product itself is good but unfortunately only as good as the company behind it. I recommend that you find alternative products that are fully supported by their manufacturers.

Nothing like heated marble bathroom floors. Enough said... lol easy to install! But electrical I would recommend a Pro

Works as advertised. My wife loves the warm bathroom floor. Schluters customer service was excellent for helping this very experienced do it yourselfer learn a new process