HTC VIVE Pro Starter Edition- Virtual Reality System

I wanted to enjoy this product but I found the visor too heavy and hot and the slightest misalignment in wearing the visor takes one or both eyepieces out of focus. Its very sensitive to precise positioning on the face. To keep it in place it had to be strapped on so tightly I sort of felt like I was wearing a Half Life 2 face crab but one equippedwith VR, if a face crab supported VR. The resolution wasnt high enough for the flight simulations I wanted to use it with - DCSs, even though theyre supported - and I found myself yearning for my LCD panel and trackir setup instead of using this item - and the controls should really be mesh gloves with finger tracking instead of awkward sticks. HTC nailed the tracking: The control and visor tracking was dead on.

Great headset and easy to setup. But I never got the game code and when I emailed them they were never detailed emails so after 5 emails on things they needed “i don’t know why they couldn’t just tell me everything they needed in 1 email” I gave up cuz the 6th email they needed more info but I gave up. I love the subscription and there is always new games on it.

I received an opened product with missing parts. The product arrived late and I had to deal with this. I’ll update the review when this gets resolved and actually get to use the product. Can’t believe HTC did this.

TLDR: Basestation failed in less then 2 weeks of use, had to pay to ship in back for repair and HTC would not supply a working one while I wait 2 weeks for the repair. Overall Ive enjoyed my Vive Pro Experience. Its my first entry into the VR world. I added in the wireless expansion card/headset and overall spent about $1400. Besides being overcharged for some things like the wireless headset adapter for the headset, I was still in a good place. Then after less then 2 weeks of play a basestation failed. Didnt fall over, or get knocked around, just failed. Previous night worked, in the morning the blinked red LED was on. I was then faced with either returning the entire VivePro setup to amazon (package it all up, ship it all back, etc) or having to pay to send in the basestation for repair, without an offer to send me a working on in the meantime. I have to say that dropping $1400 did lead to expectations of far better build quality and customer service. Im happy to put money into the VR ecosystem because when it works, its amazing and I want to support hardware and software developers. However HTC is making it difficult to recommend the setup to others if the hardware is this prone to failure and they simply do not have an interest in supporting their customers with a higher tier of customer service.

Ive wasted enough time on this thing. The software sucks. The firmware sucks. One day when VR headsets are plug and play theyll be worth using, but right now Im 2 hours in to trying to figure out why my base stations have vanished again. Im done.

Bought this to test play my VR game that I have been working on. The high resolution is what made me get this VR headset instead of others. Setup is easy and quick. Only bad thing the mic constantly cuts out will work for a moment after disabling then enabling then cuts out agian.

the base station failed from manufacturing defects?,and the support are unable to ship it back to the requested address and i have to pay for the shipping

Really great product

Would be the best headset if the headphones didnt lack requiring you to buy or print headphone clips. Also you should do the gear mod making it the clarity zone better. Htc vive has the same issue. The tracking is top tier. The visuals are amazing. The blacks are so black. It makes the light to dark pop. The index on the other hand has pretty sub par blacks do to the lcd screens. The index has much better headphones. They are like speakers off of your ear. This headset is very comfortable. It has less FOV than the index but you can get pretty close with different face pads. But again the picture is stunning in the vive pro. I would recommend the vive pro with the index controllers if you have the money. This is a gray area. If you dont want to spend the money the rift s is the best bet. Great controllers. great headset. The tracking is lacking compared to the tech these use. Fully playable but the base stations are superior. VR is had to find the personal sweet spot. I personally like the best light to dark and tracking. This HMD covers it.

Broke immediately and then while under warranty HTC made consumer pay for return shipping and again sent defective. My neighbor Charlie Gibson has been updating me on the difficulties with this company for months. Recently she showed me the new replacement she had received from HTC which while well padded was in pieces. The third time they had sent her a defective replacement. Avoid this companies products or buy a third party warranty. How disappointing.