Dell XPS 15 9500 15.6 4K UHD+ (3840 x 2400) Touchscreen 10th Gen Intel Core i7-10750H 32GB RAM 1TB NVMe SSD GeForce GTX 1650 Ti Windows 10 Professional Silver

Have not used gaming as yet. But laptop appears very fast. Use will be mostly for business computing, data, excel and access.

PROS: Powerful, well-built (can hold it with one hand while open without fear of it cracking like my plastic Dell did), touch screen occasionally handy, plenty of processing power. Havent tried gaming but with 32GB RAM and discrete graphics should do well. Has fancy hi-speed ports. CONS: Battery life maybe 2-3 hours total. I learned that the hi-res touch screen is very hard on battery life. Also runs warm on the bottom and the back. Lacks separate numeric keyboard. Lacks USB and HDMI ports (have to use dongle for USB and HDMI). Large trackpad sometimes activates from my shirt while on my lap (OK maybe my beer belly). I would buy it again because its a powerful all-around package and I dont need huge battery life.

This is not a portable machine. I would categorize it as a movable workstation. It is heavy and thick. The pictures do not represent how thick this machine is because it is a wedge. For the aesthetics of a wedge they removed a lot of space for a battery and stuff. Also, the wedge has a lot of sharp edges around. If you plan to carry it around, invest into shoes with steel plate protection for toes. It may be handy in fighting off any competition at the office, as I suppose this features was designed for instant decapitation. For the thickness, they could have put 20 USB Type-A ports all around this laptop in 2 layers. But there is none. Turns out, the whole world still needs Type-A. The point of USB-C was to make the machines thin, so what gives? There is an intake at the bottom, which requires a straight, hard surface to drop this chunk onto. No hugging it in bed or on the beach. It is to uncomfortable anyway. The touchpad feels like cheep crap. Clicks randomly, wobbles, does not respond, comes in touch with everything due to its size, etc... worst experience ever. There is a big gap between it and the housing, which makes you wonders what will jump out of it. The power brick is relatively small but has a thick and cumbersome AC cable. Also the cable requires a ground support, which is ridiculous as USB-C power adapters made to specs do not require grounding. Something odd here. As for the software.... its Windows 10 Spy-Bloat-Ware. No need to comment that. [Setup takes hours and you need to plug a cord into your brain and upload your consciousness to the mothership.]

Im having issues with the sound card; receiving a distortion sound or no sound....

shipped sooner than I expected, mint condition. Im happy with the purchase,.

Im really disappointed, to get a 2.5k premium dell xps laptop, and the warranty doesnt even cover a premium one... just basic service inside the U.S. Currently working abroad, and cant get the laptop fixed.

I have had this Dell XPS 9500 for six months and its a disaster. This is my third or fourth Dell laptop and both this one and its predecessor (a Dell Precision) have BIG problems. The biggest problem is that the battery swells. As you can see in the photos, as the battery swells, the touch pad starts to lift up and you can no longer click on it. Eventually the whole front of the case separates so you can no longer properly close the computer. More importantly, this is extremely dangerous because if the pouch of a lithium ion battery ruptures it will likely result in an explosion. This is totally unacceptable and never happened in the other brands of laptops I used over the years. Second, with the Dell XPS 9500 I have had frequent problems with the screen going mostly black, and I have to push down on the screen or wiggle it to get the screen to come back up. A Dell service person said they fixed it by updating my drivers but the nature of the problem (and the fact that wiggling the monitor makes it come back to life) makes me think this probably isnt a driver problem. Only time will tell (I just had the drivers updated a few days ago). Third, the headphone jack doesnt work. It only had hissing and static, and then I had an in-home Dell service call and they replaced the bottom of the computer and now there is no sound from the headphone jack at all. On top of that, the person lost three of the screws from the bottom of the computer and only screwed in one of the other five about halfway. Last but not least, this computer was chosen for me by my employer and when it arrived I discovered it only had USB-C ports -- no regular USB ports. Since all of my peripherals are USB (microphone, mouse, tablet, ring light, MIDI keyboard), I have to use an adapter dongle for absolutely everything, and the dongle wont power the MIDI keyboard. Its beyond frustrating. All in all, this computer has been way too much trouble and Im going to try to have my employer return it and I will avoid Dells until there is some evidence they have solved their quality control problems.

Background: data-science and personal usage laptop for over half a year This is a frustrating laptop, and unfortunately it will likely be my last Dell given its performance. The headline features are all there; the display is exceptional, build quality great, able to rip through most data and video tasks I throw at it. The typing experience is good, and I appreciate the large trackpad. Unfortunately, what lies under the hood makes all these features come at a high cost: 1. Modern Sleep is a disaster and really hinders the convenience of using this laptop on the go. Basically, this new sleep mode tries to be always connected even when sleeping. However, the result is a computer that will start up from sleep in the middle of the night or in your backpack and heat up to the surface temperature of the sun. If you want to shut the lid, you HAVE to hibernate or shut down your laptop, which is incredibly inconvenient while on the go. 2. Sound driver updates constantly causing problems. The laptop uses Realtek Audio + MaxxAudioPro, the latter of which is a horribly ineffective audio interface that works maybe half the time. On multiple occasions the laptop has installed audio driver updates, only for headphones to be rendered inoperable afterwards. Only solution Ive come up with is rolling back the driver 3 cycles with a half installation that skips the second reboot process. Unacceptably hacky solution on a machine charging top of the line prices. 3. Random crashes. This is what really bugs me as someone who needs to let code run for long periods of time/overnight. About once a month, the laptop will blue screen out of nowhere. On reboot, an error will occur relating the the harddrive not being properly installed. These crashes also occur when running SupportAssist hardware checks. Rebooting the system again will fix the issue, but any work you were doing is lost. 4. Port issues. The 3 USB-C ports are great to have but incredibly unstable. Unplugging an external monitor without first setting projection to PC screen only and ejecting the attached device will often result in a black screen that can only be fixed by a hard reboot. 5. Dell support. The employees Ive dealt with are wonderful people, but the solutions they are made to implement are ham-fisted. With any problem I log, their solution is simply update the bios. It never helps. Their follow up is replace the harddrive. This is a solution they proposed to an *audio driver* error. Instead of dealing with the underlying issues of an incredibly unstable product theyve developed, Dell would rather punt downfield and just factory reset their machines until the next versions arrive. Simply put, this is a style over substance laptop that is wonderful for the first few days but causes tremendous anxiety after that. A laptop at this price point should inspire confidence in being able to handle the tasks you give it, but this does anything but. This is the PC experience that pushed me to a Mac, which is 100% the fault of Dell.

I wanted to love this laptop. I was between a lot of different options, but ultimately I really wanted a touchscreen so I went with this Dell. Unfortunately, I regret the purchase. For some reason, Dell made the intentional design choice to make the edges of the laptop look sharp. Except they took that super literally and it truly is extremely sharp, and painful to use for long periods of time. Additionally, the trackpad and touchscreen regularly dont work and make the laptop unusable. I have had numerous software issues, like the screen of death. The webcam picture is laughably bad. Dell Support is extremely unhelpful. I am very disappointed in this product.