Acer Predator Helios 300 PH315-54-760S Gaming Laptop | Intel i7-11800H | NVIDIA GeForce RTX 3060 GPU | 15.6 FHD 144Hz 3ms IPS Display | 16GB DDR4 | 512GB SSD | Killer WiFi 6 | RGB Keyboard

Everything of the laptop almost look perfect to me except a hardware defective. So the issue I had with my laptop is when I plugged in my headphone into the jack, the left side is always not working (apple headphone has no sound while Acrux just has buzzing sound and both headphones work fine on my other laptop) while bluetooth mode fully works. After several hours of research and talking to multiple Acer technician on chat and on phone, we went through several debugging processes like reinstalling the audio drive, checking the balance setting and other properties of headphone, resetting the power and so on. And the final conclusion is there is hardware issue and I need to send the laptop to their repair center (shipping fee is covered, but I have to buy packing materials myself and meanwhile this process might take like 10 days). Though this is not a big hardware defect, it is super inconvenient that I cant use my wired headphone on it.

Worth the money

Good for gaming

Great

I also use this for video editing and it does great.

This was a very exciting purchase and the fastest loading laptop Ive ever owned, until the Windows 11 upgrade. It would turn on and load almost without delay and the same with any game I ran on it from any of many online services and downloaded games. Once it upgraded itself to Windows 11, it crashed constantly trying to play any game, either online or downloaded games. After I tried a restore, I started getting the never ending reboot cycle and no matter what option I chose, when it would actually let me choose an option, it didnt help. My bad for not creating a restore on a USB drive as soon as I received it but its not a priority when youre setting your device up and have an NVMe drive , or so I thought. When I called the Predator Premium Service line that is supposedly 24/7 support, I got a voice mail box that was full. When I tried to call and order, and pay for, restore media, I got the same thing. I finally got through to a support agent who told me I would need to call their sales department to get the media, which I did and got the same message, you have reached a voice mail box that is full. Seemed like a great purchase until I unfortunately needed support which seems almost impossible to get from Acer, on a premium product that is supposed to have its own dedicated support group, which it does not.

Good for games

Update:

The laptop arrived dysfunctional, display is permanently black when I turn it on. Tried to ask for a replacement, Amazon said replacements are not possible and offered to give me a refund within 30 days when I return it. Now I have to wait 30 days or more to buy another laptop, at a higher price, and I got absolutely no compensation from Amazon. Just overall horrible experience, and Amazon servcie was extremely bad.

Overall this was a decent laptop when it worked, but heaven help you if you have bitlocker enabled and go into a BIOS update. Youll end up in an endless loop of reboots & recovery key entries before one final reboot sends you into Windows. Doesnt even recognize you HAVE a drive in the recovery state, while the BIOS shows yes, you have drives