2018 Dell XPS 9570 Laptop, 15.6 UHD (3840 x 2160) InfinityEdge Touch Display, 8th Gen Intel Core i7-8750H, 32GB RAM, 1TB SSD, GeForce GTX 1050Ti, Fingerprint Reader, Windows 10 Home, Silver

Do not buy,battery life terrible, spent over 2300.00 for a laptop I can’t use anymore!

I honestly didn’t think it was possible to have as bad of a consumer experience as I’ve had with Dell. I’ve gotten products that were “lemons” before, but each time it’s been fixed with some degree of headache. I had problems with my $2,500 XPS 15 since I opened the box when I was on deployed with the Air Force. I had offline type lag, internet connectivity issues, and screen problems. After I got back to the U.S.A. I sent it back to the repair center a total of four times, had a technician come to my work once, and spent countless hours diagnosing software issues on the phone. New issues arose faster than they could be fixed, everything in the laptop was replaced at least once, yet they refused to give me a refurbished exchange. It took 9 months of pleading with mostly rude customer service and technical support representatives before I had a laptop I could even use. Up until this week (about 9 months after the last repair) my laptop functioned well enough to not make me want to deal with the very troublesome technical and customer service. The laptop would turn on but wouldn’t boot, it would take ten attempts before it would turn on. Then, the other night it wouldn’t boot at all. I called Dell, they refused to give me any sort of technical support over the phone since my warranty had expired. I eventually got the laptop to boot, it crashed. I was able to boot it again and reset the software. It crashed while resetting the software. Long story short, I need my password to sign in, but it deleted my profile and I can’t recover it using my Microsoft account because the laptop needs to be configured to use wifi. It’s a bizarre situation that Best Buy couldn’t easily figure out. Since Dell refused to help me for free and I don’t feel like giving them a fifth chance to make a repair (this time at my own expense) I decided to buy a new laptop 18 months after buying a $2,500 XPS 15. I had it with me while I was buying a new one to see if Best Buy could fix it, and as I was checking out, I smelled something burning. I reached into my bag to grab the laptop and it was so hot I couldn’t even touch it. It literally felt like it came out of an oven. It didn’t have any apps running since it had been partially reset and the fans weren’t even running. You could feel the heat it was radiating from two feet away. The technicians were baffled by both my story with Dell and what they saw my laptop do. I bought Dell’s second most expensive laptop and have been treated like dirt. This isn’t how a reputable company treats their customers, certainly not the ones who buy their premium products.

I really liked the computer but the display doesnt work 100% of the time. While customizing the desktop to fit what I need, the display cut out and wouldnt come back on for a while. So I returned it :(

And now, no recourse. Its a lot of money to pay for a laptop that only lasted such a short time. Very disappointing

The hardware is among the best available and the build quality is amazing. Thats the nice things. The frustrations have been firmware / driver support. Dell has add on drivers for audio, power management, wireless, etc. Many of their competitors due the same, but I havent been able to use windows default drivers to supplant them and the crash rate for some of them is outstanding. Pair that with bi-monthly firmware updates that I suspect are the cause of many bugs (machine has been failing to resume from sleep off and on for over 3 months) and you basically ruin the pros. Previously I had a 16 GB memory rig that caused me to kill and load VMs constantly. More cores + memory should have been a significant time savings, but instead all of the time saved and then some has been spent with Dell support or trying to troubleshoot machines myself. If the end user is not tech savvy, I would expect these frustrations to be compounded several times over.

After careful reviewing the Razor 15 and Surface Book 2, I decided to go with the XPS 15 9570. This machine does what it says. Ill get to the point with the pros and cons. Note: I did apply new thermal paste, updated bios and drivers, and use Intel XTU and Dell Power Management to get my results. You may have different results than mine. XPS 15 9570 4k, 500 NVME m.2, 16 DDR4, I78750H, GTX 1050 TI, Intel Wireless AC-9260 Pros: Powerful for everyday use and heavy loads. Aesthetically pleasing KEYBOARD (probably on par with the best MAC keyboards pre-2017) Video editing and photography (enable CUDA) 4k Screen is the best in the industry for laptop Fast and responsive Fingerprint reader in power button All ports you need Can game casually (Total War @ max settings >120 FPS; Dying Light @ max settings > 70 fps; Skyrim SE @ max setting >60 fps; Rise of Tomb Raider @ high settings > 60 fps (all these settings are dependent on your own preferences) Heaven benchmark @! ultra 1080 >60 fps. Neutral: Fan noise. Combination of power management, undervolting, and thermal paste greatly reduced fan noise almost completely from everyday tasks (office, web, emails, Netflix, etc.) It will come on very minimally (2 of 10 loudness scale) when using Thunderbolt 3 port to connect dock or multiple monitors. I believe this is due to the heat built in the area which cannot dissipate properly. Another tip is to make adjustments in the Nvidia control panel to only allow certain apps to use the discrete card, which reduces heat. It seems the fan comes on more if you use the discrete graphics card. The intel integrated graphics can handle everyday apps. Cons: Fan noise can be loud while gaming and video editing (4k) Fingerprints on the dash Lid is tight and will require two hands at times Battery on full performance mode with 100% brightness only lasts about 4 hours or so; higher when performance is decrease. Setting dell power manager to quiet mode throttles CPU Screen automatically dims at times even with dim function off. The awful camera placement Thermals could be better (hence all my adjustments Ive made to make it better) Conclusion: The XPS 15 9570 is almost a perfect laptop. Thought Dells quality control seems lacking, I got my self a full working version and it doesnt not disappoint. Out of all the laptops Ive owned, Ive best pleased with this unit. Ive owned Macbook Pro 15, Surface Pros line, other Dell laptops. If you want something that works, dont mind the Apple Tax, and dont mind some level of a closed system, I would get a Mac. (Avoid the last two models, look for a pre-2017 model) Think of it as an automatic transmission car, you press the gas and it goes. If you want something that is powerful and customization at a competitive price, get a windows machine, specifically XPS 15 9570. Think of it like a manual transmission car, you have more control of the car output of power. But you have to know what youre doing. Dell is coming out with an OLED version of the laptop, if not in a hurry, I would wait for that. But its the best bang for your bucks for a machine that will do everything you throw at it with great performance, unless youre a heavy gamer then there are better options.

Very good product

What can I say... This is my first product review on Amazon. I purchased the XPS 9570 back in 2018, so Ive had almost 3 years of use. The same day I got my new laptop, the screen stopped working. I went through the headache of clearing out all personal information and resetting passwords, so that I can send it in for repair. When the laptop first arrived, these were the issues: - Screen wont turn on - Very loud fans - Trackpad double clicks on single press - Extremely slow USB-C performance - Extremely slow internal SSD performance - Poor battery life - Battery drains while sleeping Sent the laptop for repair and got it back. Nothing got really fixed except for the poor SSD and USB-C performance, because guess what.... after a couple days of use, THE SCREEN DIDNT TURN ON AGAIN! At that point, I had lost trust in Dell and this extremely expensive laptop that I was supposed to use for work. I paid $2,500 and ALL excitement for a brand new machine (that was supposed to replace my MacBook Pro) was gone. I sent it for repair a second time and the screen finally worked when it came back, but the trackpad was still an issue and the colors on the screen looked off compared to when I first got it. Frustrations aside, I decided to live with it. Fast-forward a few years, I was able to use this laptop for work. I got to a point where I began trusting it a little more, but still felt I didnt get anywhere near my moneys worth. Today, ladies and gentlemen, Feb. 28, 2021, almost 3 years since purchased, Ive had my last straw.... My screen died YET AGAIN! I had a HUGE livestream gig yesterday. Can you imagine if my laptop screen suddenly decided to stop working?! Its sad to say, but Dell used to be a brand I looked up to and now I can confirm they are the worst. Dont buy Dell if you want reliability and a great product.

The 32 GB RAM allows me to do the jobs I need and work on multiple projects at once. Ive been very happy with this computer and its functions. Its also very stylish for those which this matters. My only negative I would mention is that battery life is only fair. I was hoping it would be better. Overall you cant go wrong with this purchase.

Nice laptop. Very fast. However, you can not use a USB or Thunderbolt Dock or hub to connect a mouse or keyboard. The 9570 only has two USB ports. So if you are docking it or using it for presentation purposes at a client, you will not have any free ports for thumb drives, etc..